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Guides for clients, coaches, and admin staff. Download each as a PDF.
Accessing the Portal
Navigate to app.aweswim.co.za on your phone or computer. The portal is mobile-friendly — add it to your home screen for quick access.
Logging In
Enter the phone number you registered with. Your profile and student records are linked to this number, so use the same one each time.
Profile Setup
On first login, review your child's profile. Ensure emergency contact names, phone numbers, and medical notes are up to date.
Viewing Lessons
The Calendar tab shows all upcoming and past lessons. Lessons are colour-coded by instructor and skill level.
Schedule Change Requests
If you need to reschedule, use the Schedule Change Request feature on the dashboard. Submit your preferred time and our team will confirm.
Viewing Awards
The Awards tab displays badges your child has earned — level completions, milestones, effort awards, and competition results.
Award Details
Each award shows the title, description, date awarded, and the instructor who presented it.
Viewing Invoices
The Finance tab lists all invoices with their status (Draft, Sent, Paid, Overdue). Click any invoice to view line items and totals.
Payment Status
Green = Paid, Yellow = Sent (awaiting payment), Red = Overdue. Contact the finance team if you believe a status is incorrect.
Statements
Download or view your billing statement for any period from the Finance tab.
QR Check-In
At the pool, scan the venue QR code poster to check your child in for their lesson. This records attendance automatically.
Booster Packages
If you have a booster package, each check-in decrements your remaining lessons. The portal shows how many lessons you have left.
Chat with the Bot
Use the in-app chat assistant for quick answers about scheduling, billing, or general questions. It can look up your account details.
When to Contact Staff
For urgent or sensitive matters (medical emergencies, payment disputes), contact Aweswim directly via phone or email at info@aweswim.co.za.
Tracking Goals
If your child is in the competitive stream, the Goal Journal tab lets you view training logs, mood tracking, and goal progress submitted via WhatsApp.